Policies
Satisfaction Guarantee
If for any reason you are unhappy with your cleaning, contact us within 24 hours of your cleaning by phone at 682-227-7942 or via email at unitexcarpetcleaning@gmail.com
NOTE: We do not offer warranty on hot water extraction (steam cleaning) or jobs that have rips, tears or holes in carpet. we do offer a 2 day 48 hour warranty on returning stains for only 65 dollars. This only covers stains..
Appointment Times
Our professionals require a 4 hour time window before and after your scheduled appointment for staffing/scheduling reasons. Please keep your home, apartment or business available all day. This helps us be as efficient as possible.
Access
Customers should be on site or provide a door code/garage code or some type of access on the day of your cleaning. If you do not provide an access code, someone should to be there to let the staff in. If we are not able to gain access on your scheduled day of cleaning, you may be charged up to 100% of your schedule cleaning price.
Cancellation
If you need to reschedule or cancel your appointment for any reason, please give us at least 2 business days (48 hours) notice. If your appointment is cancelled less than 2 business days (48 hours), you may be charged up to 100% of your scheduled cleaning. Staff delays do not provide an exception to cancel appointments last minute.
Please Note: Cancelling appointments causes difficulty for our cleaning staff and adds extra admin costs. In order to keep our prices affordable for our customers, we need at least 48 hours notice to cancel an appointment so that we have time to re-fill the spot.
Pricing
Pricing is subject to change upon arrival. All prices depend on job details so please be as informative as possible when booking.
Residential Payments
All residential service invoice payments must be made by credit card through our secure payment system. This keeps your information secure and helps us keep your prices lower.
Commercial or Real Estate Business Payments
Only commercial or real estate companies with a long-term business relationship will be allowed the billing option. If you are interested in building a long-term business relationship, please contact us and we will gladly help you get started. In the meantime, all customers are required to pay up front until they become an established recurring customer.
There is a $25 fee applied for all returned checks.
Past Due Balance
Any delay in payments from customers who have already received services causes an undue burden on our staff.
Residential payments are always due before the time of service, no exceptions. Payments must be made before the day of service. This helps us keep prices reasonable. Late fess are as follows: a late fee of $20 for the 1st day and $1 a day there after until account is paid in full. Customers can avoid late fees by paying invoices the day before their appointment.
Commercial, janitorial, office, constructions or other vendors including property managers are billed (Upon receipt), (Net/15) or (Net 30). Late payments subject to a late fee of $20 for the 1st day and $1 a day there after until account is paid in full. Payments must be postmarked by the due date to avoid late fee. Any past due balance must be paid before receiving additional cleaning services.
Refunds & Credits
Unitex may issue a refund if a customer has paid in advance for services and cancelled with at least 2 business days notice. See “Cancellations” section of the policies page. Processing time on refunds may be 10-14 business days.
Unitex does Not issue refunds for services completed including labor received by a customer. In the event that a customer is not happy with the service received, staff will return to ensure customer satisfaction. See “Satisfaction Guarantee” section of the policies page. Credits may be given at management’s discretion.
Policies Subject to Change
Unitex offers professional cleaning services without the hassle of lengthy contracts. This means that our policies are subject to change at any time in order to keep up with customer demand. Customers can view policy changes anytime on this page.